Modification History
Not applicable.
Unit Descriptor
This unit covers the informal communication of information in the resources and infrastructure industries. It includes: gathering and interpreting information, communicating and analysing information, and participating in informal negotiations.
Application of the Unit
This unit is appropriate for those working in operational roles or as members of committees, at worksites within:
- Civil construction
- Coal mining
- Drilling
- Extractive industries
- Metalliferous mining
Licensing/Regulatory Information
Refer to Unit Descriptor.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Gather and interpret information |
1.1. Access, interpret and apply compliance documentation relevant to the work activity 1.2. Access information and data from a variety of information sources and communication systems 1.3. Seek additional necessary information 1.4. Interpret information and apply it to the work activity |
2. Communicate information |
2.1. Analyse and confirm the purpose of the communication with other parties 2.2. Participate in meetings and other information sharing events 2.3. Organise the communication logically so it is structured and balanced according to the purpose, audience and context 2.4. Deliver information that is clear, succinct and unambiguous and ensure the language is applicable to the communication purpose and audience 2.5. Check delivered information with the audience to ensure it has been received accurately and is understood 2.6. Listen actively to oral information that is provided by others 2.7. Communicate appropriate responses to questions, reactions and feedback provided by the audience |
3. Participate in informal negotiations |
3.1. Make adequate negotiation preparations 3.2. Confirm the purpose or objective of the negotiations 3.3. Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time 3.4. Carry out negotiations in a collaborative manner 3.5. Recognise and allow for compromise whilst maintaining non -negotiable standards 3.6. Ensure conclusions reached are logically justified and reflect the purpose of the discussion 3.7. Carry out all required follow-up action, including documentation and further discussions with the parties, if necessary |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
Specific skills are required to achieve the performance criteria in this unit, particularly for the application in the various circumstances in which this unit may be applied. This includes the ability to carry out the following as required to communicate information in the workplace:
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Required knowledge |
Specific knowledge is required to achieve the performance criteria of this unit, particularly its application in a variety of circumstances in which the unit may be used. This includes knowledge of the following as required to communicate information in the workplace:
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
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Context of and specific resources for assessment |
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Method of assessment |
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:
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Guidance information for assessment |
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Relevant compliance documentation may include: |
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Information sources may be: |
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Communication systems may be: |
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Work activity may be: |
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Communication may be: |
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Audience may be: |
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Negotiation preparation may include: |
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Negotiations are: |
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Non-negotiable standards may include: |
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Unit Sector(s)
Communication
Competency field
Refer to Unit Sector(s).
Co-requisite units
Not applicable.